Who is NeuraPeptide?
Based in Croatia, NeuraPeptide is a modern research laboratory focused on the development and distribution of high-purity peptides and research chemicals for scientific and laboratory use.
Our mission is to provide researchers, laboratories, and institutions with reliable, verified, and precisely formulated compounds that meet the highest analytical standards. Every batch is subjected to independent third-party testing to ensure purity, accuracy, and reproducibility — the foundation of credible research.
At NeuraPeptide, we believe that scientific progress depends on consistency, transparency, and trust. That’s why our production processes follow strict laboratory protocols and EU-based quality regulations.
Our goal is simple: to support innovation by supplying high-quality materials that researchers can depend on. From peptide synthesis to quality assurance, every step reflects our commitment to precision, integrity, and continuous improvement.
Refund Policy
Refunds & Replacements
We offer refunds or complimentary reshipments in the rare event that a product arrives:
Cloudy, discolored, or visibly contaminated
Incorrect or incomplete
Deviating from stated purity or quality standards
If you encounter any of these issues, please contact us within 14 days of delivery at support@neurapeptide.com. Include your order number, batch number (if available), and clear photo documentation of the issue.
Once verified, you may choose between:
A full refund, or
A free replacement shipment of the affected product(s)
All verified claims include free return shipping or reshipment coverage.
Order Cancellations
Orders may be cancelled prior to shipment by contacting us immediately.
Once a package has been dispatched, cancellations or changes are no longer possible.
Customer Satisfaction
Your trust is our highest priority. If you experience any issues with your order or have concerns about product performance, contact us at support@neurapeptide.com. Our support team will work with you to resolve the matter promptly and professionally.
Important Notice
All products sold by NeuraPeptide are for laboratory research use only and not for human consumption. Refunds and replacements are provided only under the conditions described above and in compliance with our quality assurance policy.
NeuraPeptide – Terms of Service
Effective Date: 10/4/2022
Website: www.neurapeptide.com
1. Overview
Welcome to NeuraPeptide, a European-based supplier dedicated to providing high-quality research peptides and biochemicals. By accessing or purchasing from our website, you agree to the following Terms of Service. These terms exist to protect both our customers and our operations. Please review them carefully before placing an order.
2. Scope of Use
All materials, content, and products offered on www.neurapeptide.com are intended solely for scientific, laboratory, and educational research purposes.
Our products are not intended for human or veterinary use, nor for diagnosis, treatment, or consumption.
You agree to handle all materials responsibly, following applicable laws, research protocols, and laboratory safety standards.
3. Purchases and Payments
By placing an order with NeuraPeptide, you confirm that:
You are at least 18 years of age or of legal age in your jurisdiction.
All contact and payment information provided is accurate and up to date.
You authorize NeuraPeptide to process your payment in full at checkout.
All payments are handled securely through verified cryptocurrency gateways. Orders are processed and shipped only after payment confirmation.
4. Research Use Disclaimer
All NeuraPeptide products are sold strictly for laboratory and in-vitro research use only.
By purchasing, you acknowledge that:
You are qualified to handle and store research compounds safely.
You will not use any product on humans or animals.
You assume full responsibility for compliance with all local laws governing handling, usage, and disposal of research materials.
5. Shipping and Risk of Loss
Once your order leaves our facility, ownership and responsibility transfer to the buyer.
While NeuraPeptide works exclusively with trusted international shipping partners, we cannot be held liable for customs delays, seizures, or courier issues beyond our control.
If your shipment arrives damaged, incomplete, or compromised, contact us at support@neurapeptide.com within 7 days of delivery. Each case will be reviewed individually, and a replacement or refund will be issued if appropriate.
6. Returns and Refunds
Due to the sensitive nature of our research materials, returns cannot be accepted once products have shipped.
However, if a product arrives:
Cloudy, discolored, or visibly contaminated
Incorrect or mislabeled
Not matching stated purity or specifications
You may request a refund or replacement after verification. Claims must be submitted within 7 days of delivery and include your order number, batch information, and photo documentation.
7. Intellectual Property
All text, imagery, product information, branding, and website design found on www.neurapeptide.com are the intellectual property of NeuraPeptide.
No material may be copied, distributed, or reproduced without prior written permission from NeuraPeptide.
8. Limitation of Liability
NeuraPeptide, its owners, and affiliates are not liable for any direct or indirect damages resulting from misuse, mishandling, or improper application of our products.
By purchasing from NeuraPeptide, you agree to indemnify and hold harmless the company and its representatives from any claims related to the use or storage of research materials.
9. Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the European Union. Any disputes arising from the use of our website or products shall fall under the jurisdiction of European courts in the company’s country of operation.
10. Contact Information
For any questions or concerns regarding these Terms or your order, please contact us at:
NeuraPeptide – Privacy Policy
Effective Date: 10/4/2022
Website: www.neurapeptide.com
At NeuraPeptide, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable laws of the Republic of Croatia.
This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
1. Information We Collect
When you browse or make a purchase on our website, we may collect the following types of data:
Personal details: name, email address, and contact information.
Billing and shipping data: for processing and delivering your order.
Payment details: processed securely through verified cryptocurrency gateways — NeuraPeptide does not store wallet credentials or payment keys.
Order history: including purchase records and customer service interactions.
Technical information: IP address, browser type, device details, and analytics data (collected via cookies).
Marketing preferences: if you voluntarily subscribe to receive email or Telegram updates.
2. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and website functionality.
Cookies help us:
Track items added to your shopping cart.
Remember language and currency preferences.
Analyze website performance and visitor behavior.
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website performance.
3. How We Use Your Information
We process your personal data solely for legitimate business and compliance purposes, such as:
Processing and fulfilling orders.
Providing customer support and communication.
Maintaining website security and performance.
Sending marketing or product updates (only with your consent).
Meeting legal and tax obligations.
We do not sell, rent, or share your personal information with third parties for profit.
4. Legal Basis for Processing
Your data is processed under one or more of the following lawful bases:
Contractual necessity – to complete and deliver your order.
Consent – for optional marketing communication.
Legitimate interest – to improve services and prevent fraud.
Legal obligation – to comply with accounting or regulatory requirements.
5. Email and Telegram Communications
If you subscribe to updates or reach out via Telegram:
You consent to receiving informational or support-related messages.
You may withdraw your consent at any time by unsubscribing or messaging our support team.
We will only contact you through verified official channels such as @NeuraRimac.
6. Data Security
We implement strict technical and organizational measures to protect your data.
All transactions are encrypted via SSL (Secure Socket Layer) and stored on secure, access-controlled servers.
Access to personal data is restricted to authorized NeuraPeptide staff who require it to perform their duties.
7. Data Retention
We retain personal information only as long as necessary for business, legal, and research compliance:
Order records: retained for up to 5 years (tax and legal compliance).
Customer inquiries: retained up to 2 years.
Marketing data: retained until you withdraw consent.
After these periods, your data will be securely deleted or anonymized.
8. Your Rights Under GDPR
As an EU resident, you have the right to:
Access and obtain a copy of your personal data.
Correct or update inaccurate information.
Request deletion (“right to be forgotten”).
Restrict or object to certain data processing.
Withdraw consent for marketing communications.
Request data portability to another service provider.
To exercise any of these rights, contact us at support@neurapeptide.com.
9. International Data Transfers
If data is transferred outside the European Economic Area (EEA), it is done only with partners that ensure an adequate level of protection, such as those certified under the EU-U.S. Data Privacy Framework or equivalent safeguards.
10. Policy Updates
We may update this Privacy Policy periodically to reflect legal or operational changes.
The latest version will always be available at www.neurapeptide.com with the effective date clearly indicated.
11. Contact Us
If you have any questions about how we handle your data, please contact:
📧 support@neurapeptide.com
🌍 www.neurapeptide.com
If you believe your data protection rights have been violated, you may also file a complaint with the Croatian Personal Data Protection Agency (AZOP).